FREQUENTLY
ASKED
QUESTIONS
Yes. Waivers are required for all participants and are kept in our system for one full year. You can find our online waiver HERE .
Filling out your waiver before your visit will save you time and get you jumping sooner!
Yes. We have specially designed Air City 360 grip socks to help provide a safer experience with us. Only Air City 360 grip socks are permitted on attractions.
Passes are not required for spectators, although you are missing out on all of the fun!
We do have to say no on this one. We have our City Cafe with lots of food and drinks to choose from.
Although rare, we do close during inclement weather for the safety of our guests and team. Any passes purchased will remain as a credit for another day.
We do! We have a toddler area that can be used at any time.
After finding the party that best suits your needs, you can reserve your special day through our website. It’s fast and easy, and can be booked in less than 5 minutes!
Once you have reviewed the Birthday Frequently Asked Questions, you can book directly HERE.
There is a 50% non-refundable deposit to reserve your party. Date change or account credit available. Some restrictions apply.
Party package components are fixed.
You will receive a detailed email confirmation and follow-up call as you get closer to your event.
You can change the date of your party up to 2 weeks before the party date (if availability allows).
Extra pizzas may be added up to 48 hours before the party. You may add up to 2 pizzas maximum the day of the party.
Extra participants may be added the day of the party, up to the maximum space may allow. Please contact us if you have any questions.
All participants should fill out a waiver ahead of time to speed up your check-in process. You can find our online waiver HERE.
Filling out the waivers before your party will save you time and get your guests jumping sooner!
Plates, cups, napkins, and forks are provided for all participants included in the party package.
Cake/Cupcakes/Cookies and other desserts. You may also bring bottled water.
Candles and cake cutter. These may be purchased (dependent on availability).
Extra plates/napkins/forks for spectators.
Decorations – Balloons, Banners, etc. No tape is permitted on painted walls.
Allergies: Bring special items as needed.
No glitter/confetti/pinatas/silly string. A minimum $50 clean up fee will apply.
No ice cream or ice cream cakes. We do not have space available to store these items.
No other outside food or beverage (No Alcohol). Allergy-related foods are permitted upon request.
No electric items (ex: Crock-Pot).
No use of other rooms or party tables
Check-in Time (first 15 minutes): Starts strictly at the designated Party Start Time. Check-in includes waiver check, wristbands, grip socks, and a party review with your host. You can really help speed up the check-in process by ensuring everyone has filled out their waivers. You can find our online waiver HERE.
After Check-in, you will be guided to your designated room or table. (Party carts available near the front door or elevator for bringing in items.)
Jump Time (after Check-in Time): On all main floor attractions and 360 Air Coaster (if included).
Room/Table Time (45 minutes following Jump Time): Includes food, cake, presents etc. with your party host.
Any remaining balance will be presented toward the end of the room/table time. The reserved number of participants serves as the minimum guaranteed count for billing purposes.
Unlimited Jump Time (included with Midtown/Uptown): Continue the fun after your room time ends!
Our goal is to create a memory that will last a lifetime. If your host goes above and beyond to make your experience special, feel free to show your appreciation with a gratuity. *An automatic 10% gratuity is only included on parties of 20 or more.
Yes! Generally we can accommodate up to 5 extra participants.
Taking off participants: The number of participants indicated when the reservation was made serves as the minimum guaranteed count for billing purposes.
For planning purposes, we request your final total 48 hours prior to your party.
Who do I contact with additional questions?
We want you to have an amazing birthday party experience with us! If you have any additional questions, please don’t hesitate to reach out to us.
We can be reached via email at eventswi@aircity360.com or call us at 262-505-5300
Most attractions can be used by people of all ages with little to no restriction. For some attractions, some restrictions apply for safety.
THE CITY
Max weight: 220 lbs.
Recommended height: 4′
AIR ACTIVE ZONES & TRAMPOLINES
Max weight: 300 lbs.
Recommended age: 2+
SKY TOWER
Ages 12 and under
TODDLER 180 PARK
Ages 6 and under
We recommend booking your event at least 20-30 days in advance to ensure availability on your preferred date.
Yes, a minimum of 10 participants is required to qualify for group packages.
You will receive an email confirmation and follow-up call as you get closer to your event.* (For reservations booked within 48 hours of the event, your event host will go over details of your event upon arrival.)
All participants should fill out a waiver ahead of time to speed up your check-in process. You can find our online waiver HERE.
Filling out the waivers before your event will save you time and get your guests jumping sooner!
You can change the date of your party up to 2 weeks before the party date without incurring any fees (if availability allows).
Yes! Extra participants may be added the day of the event, up to the maximum space may allow. If your event includes food and beverage, we request no less than 24 hours advanced notice to ensure proper accommodations can be met. To ensure the best service possible, please contact us for any significant additional participant changes. Some restrictions may apply. Please contact us if you have any questions.
Taking off participants: The number of participants indicated when the reservation was made serves as the minimum guaranteed count for billing purposes.
You can change the date of your event, subject to availability, up to 2 weeks before the scheduled date without incurring any fees.
Our goal is to create memories that will last a lifetime. *An automatic 10% Service Charge is included on events with food and/or beverages and will be added to your final total at the conclusion of your event.
If your event host goes above and beyond to make your experience special, feel free to show your appreciation with a gratuity.
- Yes, a 50% deposit is required to book the reservation. The remaining balance is due on the day of the event after check-in.
- Yes, safety waivers are required. Completing waivers before the event will save time and get your guests jumping sooner! You can find our online waiver here. The online waiver is valid for 12 months.
Absolutely! We host private events for school groups, churches, offices, and more! For more information, please contact our events team at eventmanagerwi@aircity360.com.
